{"id":445,"date":"2024-11-29T14:22:26","date_gmt":"2024-11-29T14:22:26","guid":{"rendered":"https:\/\/docs.olery.com\/?post_type=docs&p=445"},"modified":"2025-05-08T10:11:53","modified_gmt":"2025-05-08T10:11:53","password":"","slug":"reputation_dashboard","status":"publish","type":"docs","link":"https:\/\/docs.olery.com\/?docs=reputation_dashboard","title":{"rendered":"Dashboard"},"content":{"rendered":"\n

The Dashboard<\/strong>, located under the Daily Operations<\/em> tab, serves as your command center for daily and weekly insights into your property\u2019s online reputation. It provides real-time data snapshots, helping you monitor recent reviews, track key trends, analyze sentiment, and take action based on AI-driven insights.<\/p>\n\n\n\n

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Date Range & Property Selection<\/strong><\/h4>\n\n\n\n

You can view data for:<\/p>\n\n\n\n

    \n
  • Custom or predefined date ranges<\/strong> \u2014 No limit on historical data.
    <\/li>\n\n\n\n
  • Individual properties<\/strong> or Groups<\/strong> \u2014 View data per property or across a group, depending on your access rights.
    <\/li>\n<\/ul>\n\n\n\n

    Example:<\/em> If you select January\u2013April 2023, the previous period shown for comparison will be January\u2013April 2022.<\/p>\n\n\n\n

    \n\n\n\n

    Key Dashboard Features<\/strong><\/h4>\n\n\n\n
    Recent Reviews<\/strong><\/h5>\n\n\n\n
      \n
    • Displays the number of new reviews<\/strong> received in the past 24 hours or since your last login.
      <\/li>\n\n\n\n
    • Organized by source<\/strong> (e.g., Booking.com, Google, TripAdvisor).
      <\/li>\n\n\n\n
    • Click any review group to jump directly to the Reviews<\/strong> tab for viewing or responding.
      <\/li>\n<\/ul>\n\n\n\n
      Unanswered Reviews<\/strong><\/h5>\n\n\n\n
        \n
      • Shows reviews from the past 30 days<\/strong> that have not yet received a response.
        <\/li>\n\n\n\n
      • Helps monitor response activity and improve guest engagement.
        <\/li>\n<\/ul>\n\n\n\n
        Review Mentions (Sentiment Insights)<\/strong><\/h5>\n\n\n\n
          \n
        • Highlights the most mentioned topics<\/strong> extracted via sentiment analysis from guest reviews.
          <\/li>\n\n\n\n
        • Tracks keyword frequency over the last 30 days by sentiment rating.
          <\/li>\n\n\n\n
        • Examples include: Breakfast<\/em>, Room<\/em>, Personnel<\/em>, Surroundings<\/em>.
          <\/li>\n\n\n\n
        • Click a keyword to view related review excerpts.
          <\/li>\n<\/ul>\n\n\n\n
          OTA Rankings<\/strong><\/h5>\n\n\n\n
            \n
          • Displays your current ranking and rating on OTAs<\/strong> such as Booking.com and TripAdvisor.
            <\/li>\n\n\n\n
          • Rankings are shown per source and region.
            <\/li>\n\n\n\n
          • Example: Rank #3 of 99 on TripAdvisor, Rating 4.5\/5<\/em>
            <\/em><\/li>\n\n\n\n
          • Higher ranks increase your property’s visibility on booking platforms.
            <\/li>\n<\/ul>\n\n\n\n
            \n\n\n\n

            Review Analytics and Trends<\/strong><\/h4>\n\n\n\n
            Review Overview Charts<\/strong><\/h5>\n\n\n\n
              \n
            • Visual month-by-month breakdown of:
              \n
                \n
              • Total reviews<\/strong>
                <\/strong><\/li>\n\n\n\n
              • Numerical ratings<\/strong>
                <\/strong><\/li>\n\n\n\n
              • Sentiment ratings<\/strong>
                <\/strong><\/li>\n\n\n\n
              • Traveler Experience Score (TES)<\/strong>
                <\/strong><\/li>\n<\/ul>\n<\/li>\n\n\n\n
              • Enables tracking of consistency and performance over time.
                <\/li>\n<\/ul>\n\n\n\n
                Year-on-Year Comparison<\/strong><\/h5>\n\n\n\n
                  \n
                • Compare current metrics to the same period from the previous year:
                  \n
                    \n
                  • Review volume
                    <\/li>\n\n\n\n
                  • Numerical score
                    <\/li>\n\n\n\n
                  • Sentiment score
                    <\/li>\n\n\n\n
                  • TES
                    <\/li>\n<\/ul>\n<\/li>\n\n\n\n
                  • Example: Review volume down 8.7%; sentiment rating steady (\u20130.2%)<\/em>
                    <\/em><\/li>\n<\/ul>\n\n\n\n
                    Sub-Ratings Comparison<\/strong><\/h5>\n\n\n\n
                      \n
                    • Compare KPI-specific scores (e.g., Cleanliness, Service, Food & Beverage<\/em>) across:
                      \n
                        \n
                      • Numerical rating
                        <\/li>\n\n\n\n
                      • Sentiment score
                        <\/li>\n\n\n\n
                      • TES
                        <\/li>\n<\/ul>\n<\/li>\n\n\n\n
                      • Helps you identify strengths and areas for improvement.
                        <\/li>\n<\/ul>\n\n\n\n
                        \n\n\n\n

                        Trend Tracker & AI Advisor<\/strong><\/h4>\n\n\n\n
                        Trend Tracker<\/strong><\/h5>\n\n\n\n
                          \n
                        • Monitors emerging patterns and KPIs using AI-powered analysis.
                          <\/li>\n\n\n\n
                        • Tracks real-time sentiment shifts, guest profiles, and property mentions.
                          <\/li>\n\n\n\n
                        • Examples:
                          \n
                            \n
                          • Families<\/em> \u2192 Increase in reviews
                            <\/li>\n\n\n\n
                          • Location<\/em> \u2192 Positive sentiment trending upward
                            <\/li>\n\n\n\n
                          • Neutral Sentiment<\/em> \u2192 Decreasing, indicating better experiences
                            <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
                            AI Advisor<\/strong><\/h5>\n\n\n\n
                              \n
                            • Click any trend to access AI-generated recommendations:
                              \n
                                \n
                              • Sustain positive trends
                                <\/li>\n\n\n\n
                              • Reverse negative patterns
                                <\/li>\n<\/ul>\n<\/li>\n\n\n\n
                              • Advice is customized by property and includes 5 actionable suggestions.
                                <\/li>\n\n\n\n
                              • Example suggestions:
                                \n
                                  \n
                                • Boost review response rates
                                  <\/li>\n\n\n\n
                                • Promote high-rated amenities
                                  <\/li>\n\n\n\n
                                • Improve service in lower-scoring areas
                                  <\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n
                                  \n\n\n\n

                                  Table Overview \u2013 Analytical Summary<\/strong><\/h4>\n\n\n\n

                                  Each data point is presented in a three-column format:<\/p>\n\n\n\n

                                    \n
                                  1. Headline Summary<\/strong> \u2013 The KPI and its context (e.g., cleanliness sentiment score).
                                    <\/li>\n\n\n\n
                                  2. Trend Indicator<\/strong> \u2013 Direction and % change (green for positive, red for negative).
                                    <\/li>\n\n\n\n
                                  3. Tailored Advice<\/strong> \u2013 Button to get custom insights from the AI Advisor.
                                    <\/li>\n<\/ol>\n\n\n\n

                                    All data is derived from sentiment ratings, numerical scores, and review volumes, analyzed through the Olery AI engine for actionable intelligence.<\/p>\n\n\n\n

                                    \n\n\n\n

                                    Conclusion<\/strong><\/h3>\n\n\n\n

                                    The Dashboard<\/strong> provides a live, interactive view of your property\u2019s reputation, combining review activity, guest sentiment, and OTA performance. With smart filters, real-time updates, and AI guidance, it empowers you to:<\/p>\n\n\n\n

                                      \n
                                    • Stay on top of reviews
                                      <\/li>\n\n\n\n
                                    • Track meaningful trends
                                      <\/li>\n\n\n\n
                                    • Benchmark performance
                                      <\/li>\n\n\n\n
                                    • Take action to improve guest satisfaction and visibility<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

                                      The Dashboard, located under the Daily Operations tab, serves as your command center for daily and weekly insights into your property\u2019s online reputation. It provides real-time data snapshots, helping you monitor recent reviews, track key trends, analyze sentiment, and take action based on AI-driven insights. Date Range & Property Selection You can view data for: […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[10],"doc_tag":[],"class_list":["post-445","docs","type-docs","status-publish","hentry","doc_category-reputation-dashboard"],"year_month":"2026-05","word_count":524,"total_views":"497","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Henna","author_nicename":"henna","author_url":"https:\/\/docs.olery.com\/?author=3"},"doc_category_info":[{"term_name":"Reputation Dashboard","term_url":"https:\/\/docs.olery.com\/?doc_category=reputation-dashboard"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/docs.olery.com\/index.php?rest_route=\/wp\/v2\/docs\/445","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.olery.com\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/docs.olery.com\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/docs.olery.com\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.olery.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=445"}],"version-history":[{"count":2,"href":"https:\/\/docs.olery.com\/index.php?rest_route=\/wp\/v2\/docs\/445\/revisions"}],"predecessor-version":[{"id":475,"href":"https:\/\/docs.olery.com\/index.php?rest_route=\/wp\/v2\/docs\/445\/revisions\/475"}],"wp:attachment":[{"href":"https:\/\/docs.olery.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=445"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/docs.olery.com\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_category&post=445"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/docs.olery.com\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=445"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}