{"id":80,"date":"2024-10-18T08:22:28","date_gmt":"2024-10-18T08:22:28","guid":{"rendered":"https:\/\/docs.olery.com\/?post_type=docs&p=80"},"modified":"2025-05-08T10:16:26","modified_gmt":"2025-05-08T10:16:26","password":"","slug":"reputation_reviews","status":"publish","type":"docs","link":"https:\/\/docs.olery.com\/?docs=reputation_reviews","title":{"rendered":"Reviews"},"content":{"rendered":"\n

The Reviews<\/strong> tab is the central hub for managing guest feedback across all major review platforms. It allows you to view, filter, analyze, and respond<\/strong> to individual reviews in real time\u2014making it one of the most frequently used pages in the Olery Reputation Management Dashboard. With powerful filtering options and integration with major platforms like Google<\/strong>, Facebook<\/strong>, and TripAdvisor<\/strong>, this page supports a professional, responsive approach to online reputation management.<\/p>\n\n\n\n

\n\n\n\n

Getting Started: Connect Review Response Accounts<\/strong><\/h4>\n\n\n\n

To respond to reviews directly from the dashboard:<\/p>\n\n\n\n

    \n
  1. Click the three dots (\u2022\u2022\u2022) in the top-right corner.
    <\/li>\n\n\n\n
  2. Select \u201cConnect your account to reply to reviews.\u201d<\/strong>
    <\/strong><\/li>\n\n\n\n
  3. Grant access to your Google<\/strong> and Facebook<\/strong> accounts.
    <\/li>\n<\/ol>\n\n\n\n

    \u2705 Once connected, you can reply directly to those reviews without leaving the dashboard.
    \ud83c\udf10 For TripAdvisor<\/strong>, responses open in a new browser tab. You can save login details for future sessions.<\/p>\n\n\n\n

    \n\n\n\n

    Filter Options<\/strong><\/h4>\n\n\n\n

    Use up to 10 flexible filters<\/strong> to drill down to the reviews that matter most:<\/p>\n\n\n\n

      \n
    • Date Range<\/strong> \u2013 Default is the last 6 months; customize using the calendar.
      <\/li>\n\n\n\n
    • Group \/ Property<\/strong> \u2013 Select a specific property or group based on your access level.
      <\/li>\n\n\n\n
    • Nationality<\/strong> \u2013 View reviews from guests of specific countries (e.g., French, German).
      <\/li>\n\n\n\n
    • Language<\/strong> \u2013 Filter reviews written in a specific language.
      <\/li>\n\n\n\n
    • Rating<\/strong> \u2013 Filter by star rating.
      \u26a0\ufe0f Tip: Prioritize responses to reviews rated <\/em>7.5 or below<\/em><\/strong>, especially under 6.7.<\/em>
      <\/em><\/li>\n\n\n\n
    • Source<\/strong> \u2013 Focus on or exclude specific platforms like Booking.com, Google, Expedia, etc.
      <\/li>\n\n\n\n
    • Mentioned Topics<\/strong> \u2013 See reviews that reference specific sentiment-analyzed keywords (e.g., breakfast<\/em>, cleanliness<\/em>).
      <\/li>\n\n\n\n
    • Sentiment<\/strong> \u2013 Filter reviews by sentiment type: Positive, Neutral, or Negative.
      <\/li>\n\n\n\n
    • Response Status<\/strong> \u2013 Show reviews with or without a management response.
      <\/li>\n\n\n\n
    • Travel Composition<\/strong> \u2013 Filter by guest type, such as couples, families, or solo travelers.
      <\/li>\n<\/ul>\n\n\n\n
      \n\n\n\n

      Review Details & Actions<\/strong><\/h4>\n\n\n\n

      Reviews are collected every 12 hours<\/strong> and displayed from newest to oldest<\/strong>. Each review includes:<\/p>\n\n\n\n

        \n
      • Overall Numerical Rating<\/strong>
        <\/strong><\/li>\n\n\n\n
      • Review Title<\/strong> and Written Content<\/strong> (if available)
        <\/li>\n\n\n\n
      • Review Date<\/strong> and Source<\/strong>
        <\/strong><\/li>\n\n\n\n
      • Reviewer Profile Info<\/strong> (e.g., name, country, travel composition)
        <\/li>\n\n\n\n
      • Language<\/strong> of the review
        <\/li>\n\n\n\n
      • Sentiment Tags<\/strong> (with color-coded mentions: Green = Positive, Red = Negative, Grey = Neutral)
        <\/li>\n\n\n\n
      • Numerical Sub-Ratings<\/strong>, if provided (e.g., service, cleanliness)
        <\/li>\n<\/ul>\n\n\n\n

        You have several interactive options<\/strong> for managing each review:<\/p>\n\n\n\n

          \n
        • Reply<\/strong> \u2013 Respond to reviews from Google and Facebook directly; external redirect for others like Expedia.
          <\/li>\n\n\n\n
        • Translate<\/strong> \u2013 Instantly translate reviews using Google Translate<\/strong> to match your dashboard\u2019s default language.
          <\/li>\n\n\n\n
        • Add Note<\/strong> \u2013 Leave internal notes for team collaboration. Notes trigger email alerts (if enabled), useful for flagging, praising staff, or sharing feedback insights.
          <\/li>\n<\/ul>\n\n\n\n
          \n\n\n\n

          Best Practices<\/strong><\/h4>\n\n\n\n
            \n
          • Check reviews daily<\/strong> (or weekly at a minimum).
            <\/li>\n\n\n\n
          • Prioritize responding to negative or neutral reviews<\/strong> to show attentiveness.
            <\/li>\n\n\n\n
          • Engage with positive reviews<\/strong> to strengthen guest relationships.
            <\/li>\n\n\n\n
          • Use Mentioned Topics<\/strong> to track sentiment trends over time.
            <\/li>\n\n\n\n
          • Leverage Notes<\/strong> to collaborate with team members and follow up internally.
            <\/li>\n<\/ul>\n\n\n\n
            \n\n\n\n

            Conclusion<\/strong><\/h3>\n\n\n\n

            The Reviews<\/strong> tab is an essential tool for:<\/p>\n\n\n\n

              \n
            • Monitoring guest feedback in detail
              <\/li>\n\n\n\n
            • Filtering reviews with precision
              <\/li>\n\n\n\n
            • Responding directly and professionally
              <\/li>\n\n\n\n
            • Collaborating with your team
              <\/li>\n\n\n\n
            • Tracking sentiment insights and topics over time
              <\/li>\n<\/ul>\n\n\n\n

              Using this page regularly ensures no feedback is missed and that you maintain a consistent, guest-focused online presence across all channels.<\/p>\n","protected":false},"excerpt":{"rendered":"

              The Reviews tab is the central hub for managing guest feedback across all major review platforms. It allows you to view, filter, analyze, and respond to individual reviews in real time\u2014making it one of the most frequently used pages in the Olery Reputation Management Dashboard. With powerful filtering options and integration with major platforms like […]<\/p>\n","protected":false},"author":5,"featured_media":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[10],"doc_tag":[],"class_list":["post-80","docs","type-docs","status-publish","hentry","doc_category-reputation-dashboard"],"year_month":"2026-05","word_count":500,"total_views":"646","reactions":{"happy":"0","normal":"0","sad":"0"},"author_info":{"name":"Lucas Sellari","author_nicename":"lucas","author_url":"https:\/\/docs.olery.com\/?author=5"},"doc_category_info":[{"term_name":"Reputation Dashboard","term_url":"https:\/\/docs.olery.com\/?doc_category=reputation-dashboard"}],"doc_tag_info":[],"knowledge_base_info":[],"knowledge_base_slug":[],"_links":{"self":[{"href":"https:\/\/docs.olery.com\/index.php?rest_route=\/wp\/v2\/docs\/80","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/docs.olery.com\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/docs.olery.com\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/docs.olery.com\/index.php?rest_route=\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/docs.olery.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=80"}],"version-history":[{"count":2,"href":"https:\/\/docs.olery.com\/index.php?rest_route=\/wp\/v2\/docs\/80\/revisions"}],"predecessor-version":[{"id":480,"href":"https:\/\/docs.olery.com\/index.php?rest_route=\/wp\/v2\/docs\/80\/revisions\/480"}],"wp:attachment":[{"href":"https:\/\/docs.olery.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=80"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/docs.olery.com\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_category&post=80"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/docs.olery.com\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=80"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}