{"id":46,"date":"2024-10-17T13:06:00","date_gmt":"2024-10-17T13:06:00","guid":{"rendered":"https:\/\/docs.olery.com\/?page_id=46"},"modified":"2024-10-22T11:29:31","modified_gmt":"2024-10-22T11:29:31","slug":"home","status":"publish","type":"page","link":"https:\/\/docs.olery.com\/","title":{"rendered":"Home"},"content":{"rendered":"\n<div class=\"wp-block-group has-background has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"background-color:#f9fafb\"><div\n\tclass=\"betterdocs-blocks betterdocs-searchbox-qvz0olv betterdocs-search-form-wrapper\">\n\t<div class=\"betterdocs-live-search\">\n\t\n\t<form class=\"betterdocs-searchform betterdocs-advance-searchform\">\n\t\t<div class=\"betterdocs-searchform-input-wrap\">\n\t\t\t<svg class=\"docs-search-icon\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" width=\"38px\" viewBox=\"0 0 50 50\" version=\"1.1\">\n\t\t\t\t<g id=\"surface1\">\n\t\t\t\t\t<path d=\"M 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d=\"M53.4,77.6c-0.8,0-1.5-0.3-2.1-0.9c-1.2-1.2-1.2-3.1,0-4.2l21.2-21.2c1.2-1.2,3.1-1.2,4.2,0c1.2,1.2,1.2,3.1,0,4.2L55.5,76.7C54.9,77.3,54.2,77.6,53.4,77.6z\"><\/path>\n\t\t\t\t<path class=\"close-line\" d=\"M74.6,77.6c-0.8,0-1.5-0.3-2.1-0.9L51.3,55.5c-1.2-1.2-1.2-3.1,0-4.2c1.2-1.2,3.1-1.2,4.2,0l21.2,21.2c1.2,1.2,1.2,3.1,0,4.2C76.1,77.3,75.4,77.6,74.6,77.6z\"><\/path>\n\t\t\t<\/svg>\n\t\t<\/div>\n\n\t\t\t\t<input type=\"hidden\" value=\"Search\" aria-label=\"Search Submit\" class=\"betterdocs-search-submit\" \/>\n\t<\/form>\n\n\t<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-base-2-background-color has-background is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-23441af8 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-global-padding is-layout-constrained wp-container-core-column-is-layout-da604d14 wp-block-column-is-layout-constrained\" style=\"padding-top:0;padding-right:0;padding-bottom:0;padding-left:0;flex-basis:100%\">\n<div\n\tclass=\"betterdocs-category-grid-list-wrapper block-shortcode betterdocs-blocks betterdocs-categoryhandbook-8kx3xca betterdocs-pro\">\n\t<div\n\t\tclass=\"layout-6 betterdocs-category-grid-list-inner-wrapper\">\n\t\t\n<article\n    data-id=\"46\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\n    <div class=\"betterdocs-term-img\"><img decoding=\"async\" alt=\"betterdocs-category-image\" class=\"betterdocs-category-thumb-image\" src=\"https:\/\/docs.olery.com\/wp-content\/plugins\/betterdocs-pro\/assets\/admin\/images\/full-default.png?v=3.6.0\" \/><\/div>\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t<div class=\"betterdocs-dynamic-wrapper betterdocs-category-title-counts\"><h2 class=\"betterdocs-category-title\">Destination Dashboard<\/h2>\n<div data-count=\"3\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 3 \t<\/span>\n<\/div>\n<\/div>\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><a href=\"https:\/\/docs.olery.com\/?docs=filters\"><span>Filters<\/span> <svg class=\"doc-list-arrow\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"#15063F\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.85848 5.53176L1.51833 0.191706C1.39482 0.068097 1.22994 0 1.05414 0C0.878334 0 0.713458 0.068097 0.589947 0.191706L0.196681 0.584873C-0.059219 0.841066 -0.059219 1.25745 0.196681 1.51326L4.68094 5.99751L0.191706 10.4867C0.0681946 10.6104 0 10.7751 0 10.9508C0 11.1267 0.0681946 11.2915 0.191706 11.4152L0.584971 11.8083C0.70858 11.9319 0.873359 12 1.04916 12C1.22497 12 1.38984 11.9319 1.51335 11.8083L6.85848 6.46336C6.98229 6.33936 7.05028 6.1738 7.04989 5.9978C7.05028 5.82112 6.98229 5.65566 6.85848 5.53176Z\"\/><\/svg>\n<\/a><\/li><li><a href=\"https:\/\/docs.olery.com\/?docs=destination_watch_list\"><span>Watchlist<\/span> <svg class=\"doc-list-arrow\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"#15063F\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.85848 5.53176L1.51833 0.191706C1.39482 0.068097 1.22994 0 1.05414 0C0.878334 0 0.713458 0.068097 0.589947 0.191706L0.196681 0.584873C-0.059219 0.841066 -0.059219 1.25745 0.196681 1.51326L4.68094 5.99751L0.191706 10.4867C0.0681946 10.6104 0 10.7751 0 10.9508C0 11.1267 0.0681946 11.2915 0.191706 11.4152L0.584971 11.8083C0.70858 11.9319 0.873359 12 1.04916 12C1.22497 12 1.38984 11.9319 1.51335 11.8083L6.85848 6.46336C6.98229 6.33936 7.05028 6.1738 7.04989 5.9978C7.05028 5.82112 6.98229 5.65566 6.85848 5.53176Z\"\/><\/svg>\n<\/a><\/li><li><a href=\"https:\/\/docs.olery.com\/?docs=destination_insights\"><span>Insights<\/span> <svg class=\"doc-list-arrow\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"#15063F\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.85848 5.53176L1.51833 0.191706C1.39482 0.068097 1.22994 0 1.05414 0C0.878334 0 0.713458 0.068097 0.589947 0.191706L0.196681 0.584873C-0.059219 0.841066 -0.059219 1.25745 0.196681 1.51326L4.68094 5.99751L0.191706 10.4867C0.0681946 10.6104 0 10.7751 0 10.9508C0 11.1267 0.0681946 11.2915 0.191706 11.4152L0.584971 11.8083C0.70858 11.9319 0.873359 12 1.04916 12C1.22497 12 1.38984 11.9319 1.51335 11.8083L6.85848 6.46336C6.98229 6.33936 7.05028 6.1738 7.04989 5.9978C7.05028 5.82112 6.98229 5.65566 6.85848 5.53176Z\"\/><\/svg>\n<\/a><\/li><\/ul>\n<\/div>\t<\/div>\n<\/article>\n\n<article\n    data-id=\"76\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\n    <div class=\"betterdocs-term-img\"><img decoding=\"async\" alt=\"betterdocs-category-image\" class=\"betterdocs-category-thumb-image\" src=\"https:\/\/docs.olery.com\/wp-content\/plugins\/betterdocs-pro\/assets\/admin\/images\/full-default.png?v=3.6.0\" \/><\/div>\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t<div class=\"betterdocs-dynamic-wrapper betterdocs-category-title-counts\"><h2 class=\"betterdocs-category-title\">Reputation Dashboard<\/h2>\n<div data-count=\"9\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 9 \t<\/span>\n<\/div>\n<\/div>\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><a href=\"https:\/\/docs.olery.com\/?docs=management_responses\"><span>Management Response<\/span> <svg class=\"doc-list-arrow\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"#15063F\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.85848 5.53176L1.51833 0.191706C1.39482 0.068097 1.22994 0 1.05414 0C0.878334 0 0.713458 0.068097 0.589947 0.191706L0.196681 0.584873C-0.059219 0.841066 -0.059219 1.25745 0.196681 1.51326L4.68094 5.99751L0.191706 10.4867C0.0681946 10.6104 0 10.7751 0 10.9508C0 11.1267 0.0681946 11.2915 0.191706 11.4152L0.584971 11.8083C0.70858 11.9319 0.873359 12 1.04916 12C1.22497 12 1.38984 11.9319 1.51335 11.8083L6.85848 6.46336C6.98229 6.33936 7.05028 6.1738 7.04989 5.9978C7.05028 5.82112 6.98229 5.65566 6.85848 5.53176Z\"\/><\/svg>\n<\/a><\/li><li><a href=\"https:\/\/docs.olery.com\/?docs=reputation_operational_kpis\"><span>Operational KPIs<\/span> <svg class=\"doc-list-arrow\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"#15063F\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.85848 5.53176L1.51833 0.191706C1.39482 0.068097 1.22994 0 1.05414 0C0.878334 0 0.713458 0.068097 0.589947 0.191706L0.196681 0.584873C-0.059219 0.841066 -0.059219 1.25745 0.196681 1.51326L4.68094 5.99751L0.191706 10.4867C0.0681946 10.6104 0 10.7751 0 10.9508C0 11.1267 0.0681946 11.2915 0.191706 11.4152L0.584971 11.8083C0.70858 11.9319 0.873359 12 1.04916 12C1.22497 12 1.38984 11.9319 1.51335 11.8083L6.85848 6.46336C6.98229 6.33936 7.05028 6.1738 7.04989 5.9978C7.05028 5.82112 6.98229 5.65566 6.85848 5.53176Z\"\/><\/svg>\n<\/a><\/li><li><a href=\"https:\/\/docs.olery.com\/?docs=reputation_reviews\"><span>Reviews<\/span> <svg class=\"doc-list-arrow\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"#15063F\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.85848 5.53176L1.51833 0.191706C1.39482 0.068097 1.22994 0 1.05414 0C0.878334 0 0.713458 0.068097 0.589947 0.191706L0.196681 0.584873C-0.059219 0.841066 -0.059219 1.25745 0.196681 1.51326L4.68094 5.99751L0.191706 10.4867C0.0681946 10.6104 0 10.7751 0 10.9508C0 11.1267 0.0681946 11.2915 0.191706 11.4152L0.584971 11.8083C0.70858 11.9319 0.873359 12 1.04916 12C1.22497 12 1.38984 11.9319 1.51335 11.8083L6.85848 6.46336C6.98229 6.33936 7.05028 6.1738 7.04989 5.9978C7.05028 5.82112 6.98229 5.65566 6.85848 5.53176Z\"\/><\/svg>\n<\/a><\/li><li><a href=\"https:\/\/docs.olery.com\/?docs=reputation_analytics\"><span>Analytics<\/span> <svg class=\"doc-list-arrow\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"#15063F\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.85848 5.53176L1.51833 0.191706C1.39482 0.068097 1.22994 0 1.05414 0C0.878334 0 0.713458 0.068097 0.589947 0.191706L0.196681 0.584873C-0.059219 0.841066 -0.059219 1.25745 0.196681 1.51326L4.68094 5.99751L0.191706 10.4867C0.0681946 10.6104 0 10.7751 0 10.9508C0 11.1267 0.0681946 11.2915 0.191706 11.4152L0.584971 11.8083C0.70858 11.9319 0.873359 12 1.04916 12C1.22497 12 1.38984 11.9319 1.51335 11.8083L6.85848 6.46336C6.98229 6.33936 7.05028 6.1738 7.04989 5.9978C7.05028 5.82112 6.98229 5.65566 6.85848 5.53176Z\"\/><\/svg>\n<\/a><\/li><li><a href=\"https:\/\/docs.olery.com\/?docs=reputation_source_ratings\"><span>Source Ratings<\/span> <svg class=\"doc-list-arrow\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"#15063F\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.85848 5.53176L1.51833 0.191706C1.39482 0.068097 1.22994 0 1.05414 0C0.878334 0 0.713458 0.068097 0.589947 0.191706L0.196681 0.584873C-0.059219 0.841066 -0.059219 1.25745 0.196681 1.51326L4.68094 5.99751L0.191706 10.4867C0.0681946 10.6104 0 10.7751 0 10.9508C0 11.1267 0.0681946 11.2915 0.191706 11.4152L0.584971 11.8083C0.70858 11.9319 0.873359 12 1.04916 12C1.22497 12 1.38984 11.9319 1.51335 11.8083L6.85848 6.46336C6.98229 6.33936 7.05028 6.1738 7.04989 5.9978C7.05028 5.82112 6.98229 5.65566 6.85848 5.53176Z\"\/><\/svg>\n<\/a><\/li><li><a href=\"https:\/\/docs.olery.com\/?docs=reputation_property_watchlist\"><span>Property Watchlist<\/span> <svg class=\"doc-list-arrow\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"#15063F\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.85848 5.53176L1.51833 0.191706C1.39482 0.068097 1.22994 0 1.05414 0C0.878334 0 0.713458 0.068097 0.589947 0.191706L0.196681 0.584873C-0.059219 0.841066 -0.059219 1.25745 0.196681 1.51326L4.68094 5.99751L0.191706 10.4867C0.0681946 10.6104 0 10.7751 0 10.9508C0 11.1267 0.0681946 11.2915 0.191706 11.4152L0.584971 11.8083C0.70858 11.9319 0.873359 12 1.04916 12C1.22497 12 1.38984 11.9319 1.51335 11.8083L6.85848 6.46336C6.98229 6.33936 7.05028 6.1738 7.04989 5.9978C7.05028 5.82112 6.98229 5.65566 6.85848 5.53176Z\"\/><\/svg>\n<\/a><\/li><\/ul>\n<\/div>\n<div class=\"betterdocs-footer\">\n\t\n<a class=\"docs-cat-link-btn betterdocs-category-link-btn\" href=\"https:\/\/docs.olery.com\/?doc_category=reputation-dashboard\">\n\tFind out more<svg class=\"doc-explore-more\" width=\"15\" height=\"12\" viewBox=\"0 0 15 12\" fill=\"#523BE9\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M14.1938 5.43957L8.98464 0.230318C8.83594 0.0816199 8.63775 0 8.42643 0C8.21488 0 8.01681 0.0817371 7.86811 0.230318L7.39516 0.703385C7.24658 0.851849 7.16473 1.05015 7.16473 1.26159C7.16473 1.47291 7.24658 1.6779 7.39516 1.82636L10.4341 4.87198H0.779259C0.343953 4.87198 0 5.21277 0 5.64819V6.31698C0 6.7524 0.343953 7.12755 0.779259 7.12755H10.4686L7.39528 10.1902C7.2467 10.3389 7.16484 10.5318 7.16484 10.7432C7.16484 10.9544 7.2467 11.1501 7.39528 11.2987L7.86823 11.7703C8.01693 11.919 8.215 12 8.42655 12C8.63787 12 8.83606 11.9179 8.98476 11.7692L14.1939 6.56008C14.3429 6.41091 14.4249 6.21179 14.4243 6.00012C14.4248 5.78774 14.3429 5.5885 14.1938 5.43957Z\"\/><\/svg>\n<\/a>\n<\/div>\n\t<\/div>\n<\/article>\n\n<article\n    data-id=\"447\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\n    <div class=\"betterdocs-term-img\"><img decoding=\"async\" alt=\"betterdocs-category-image\" class=\"betterdocs-category-thumb-image\" src=\"https:\/\/docs.olery.com\/wp-content\/plugins\/betterdocs-pro\/assets\/admin\/images\/full-default.png?v=3.6.0\" \/><\/div>\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t<div class=\"betterdocs-dynamic-wrapper betterdocs-category-title-counts\"><h2 class=\"betterdocs-category-title\">Feedback<\/h2>\n<div data-count=\"1\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 1 \t<\/span>\n<\/div>\n<\/div>\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><a href=\"https:\/\/docs.olery.com\/?docs=feedback_new_survey\"><span>How to set up a new survey<\/span> <svg class=\"doc-list-arrow\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"#15063F\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.85848 5.53176L1.51833 0.191706C1.39482 0.068097 1.22994 0 1.05414 0C0.878334 0 0.713458 0.068097 0.589947 0.191706L0.196681 0.584873C-0.059219 0.841066 -0.059219 1.25745 0.196681 1.51326L4.68094 5.99751L0.191706 10.4867C0.0681946 10.6104 0 10.7751 0 10.9508C0 11.1267 0.0681946 11.2915 0.191706 11.4152L0.584971 11.8083C0.70858 11.9319 0.873359 12 1.04916 12C1.22497 12 1.38984 11.9319 1.51335 11.8083L6.85848 6.46336C6.98229 6.33936 7.05028 6.1738 7.04989 5.9978C7.05028 5.82112 6.98229 5.65566 6.85848 5.53176Z\"\/><\/svg>\n<\/a><\/li><\/ul>\n<\/div>\t<\/div>\n<\/article>\n\n<article\n    data-id=\"84\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\n    <div class=\"betterdocs-term-img\"><img decoding=\"async\" alt=\"betterdocs-category-image\" class=\"betterdocs-category-thumb-image\" src=\"https:\/\/docs.olery.com\/wp-content\/plugins\/betterdocs-pro\/assets\/admin\/images\/full-default.png?v=3.6.0\" \/><\/div>\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t<div class=\"betterdocs-dynamic-wrapper betterdocs-category-title-counts\"><h2 class=\"betterdocs-category-title\">Reports<\/h2>\n<div data-count=\"3\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 3 \t<\/span>\n<\/div>\n<\/div>\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><a href=\"https:\/\/docs.olery.com\/?docs=reports_schedules\"><span>Report Schedules<\/span> <svg class=\"doc-list-arrow\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"#15063F\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.85848 5.53176L1.51833 0.191706C1.39482 0.068097 1.22994 0 1.05414 0C0.878334 0 0.713458 0.068097 0.589947 0.191706L0.196681 0.584873C-0.059219 0.841066 -0.059219 1.25745 0.196681 1.51326L4.68094 5.99751L0.191706 10.4867C0.0681946 10.6104 0 10.7751 0 10.9508C0 11.1267 0.0681946 11.2915 0.191706 11.4152L0.584971 11.8083C0.70858 11.9319 0.873359 12 1.04916 12C1.22497 12 1.38984 11.9319 1.51335 11.8083L6.85848 6.46336C6.98229 6.33936 7.05028 6.1738 7.04989 5.9978C7.05028 5.82112 6.98229 5.65566 6.85848 5.53176Z\"\/><\/svg>\n<\/a><\/li><li><a href=\"https:\/\/docs.olery.com\/?docs=reports_deliveries\"><span>Report Deliveries<\/span> <svg class=\"doc-list-arrow\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"#15063F\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.85848 5.53176L1.51833 0.191706C1.39482 0.068097 1.22994 0 1.05414 0C0.878334 0 0.713458 0.068097 0.589947 0.191706L0.196681 0.584873C-0.059219 0.841066 -0.059219 1.25745 0.196681 1.51326L4.68094 5.99751L0.191706 10.4867C0.0681946 10.6104 0 10.7751 0 10.9508C0 11.1267 0.0681946 11.2915 0.191706 11.4152L0.584971 11.8083C0.70858 11.9319 0.873359 12 1.04916 12C1.22497 12 1.38984 11.9319 1.51335 11.8083L6.85848 6.46336C6.98229 6.33936 7.05028 6.1738 7.04989 5.9978C7.05028 5.82112 6.98229 5.65566 6.85848 5.53176Z\"\/><\/svg>\n<\/a><\/li><li><a href=\"https:\/\/docs.olery.com\/?docs=reports_templates\"><span>Report Templates<\/span> <svg class=\"doc-list-arrow\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"#15063F\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.85848 5.53176L1.51833 0.191706C1.39482 0.068097 1.22994 0 1.05414 0C0.878334 0 0.713458 0.068097 0.589947 0.191706L0.196681 0.584873C-0.059219 0.841066 -0.059219 1.25745 0.196681 1.51326L4.68094 5.99751L0.191706 10.4867C0.0681946 10.6104 0 10.7751 0 10.9508C0 11.1267 0.0681946 11.2915 0.191706 11.4152L0.584971 11.8083C0.70858 11.9319 0.873359 12 1.04916 12C1.22497 12 1.38984 11.9319 1.51335 11.8083L6.85848 6.46336C6.98229 6.33936 7.05028 6.1738 7.04989 5.9978C7.05028 5.82112 6.98229 5.65566 6.85848 5.53176Z\"\/><\/svg>\n<\/a><\/li><\/ul>\n<\/div>\t<\/div>\n<\/article>\n\n<article\n    data-id=\"492\" class=\"betterdocs-single-category-wrapper category-grid default\">\n\n    <div class=\"betterdocs-term-img\"><img decoding=\"async\" alt=\"betterdocs-category-image\" class=\"betterdocs-category-thumb-image\" src=\"https:\/\/docs.olery.com\/wp-content\/plugins\/betterdocs-pro\/assets\/admin\/images\/full-default.png?v=3.6.0\" \/><\/div>\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t<div class=\"betterdocs-dynamic-wrapper betterdocs-category-title-counts\"><h2 class=\"betterdocs-category-title\">Settings<\/h2>\n<div data-count=\"2\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 2 \t<\/span>\n<\/div>\n<\/div>\t<\/div>\n<\/div>\n<div class=\"betterdocs-body\">\n<ul class=\"betterdocs-articles-list\">\n\t<li><a href=\"https:\/\/docs.olery.com\/?docs=user_settings\"><span>Personal settings &#8211; User settings<\/span> <svg class=\"doc-list-arrow\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"#15063F\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.85848 5.53176L1.51833 0.191706C1.39482 0.068097 1.22994 0 1.05414 0C0.878334 0 0.713458 0.068097 0.589947 0.191706L0.196681 0.584873C-0.059219 0.841066 -0.059219 1.25745 0.196681 1.51326L4.68094 5.99751L0.191706 10.4867C0.0681946 10.6104 0 10.7751 0 10.9508C0 11.1267 0.0681946 11.2915 0.191706 11.4152L0.584971 11.8083C0.70858 11.9319 0.873359 12 1.04916 12C1.22497 12 1.38984 11.9319 1.51335 11.8083L6.85848 6.46336C6.98229 6.33936 7.05028 6.1738 7.04989 5.9978C7.05028 5.82112 6.98229 5.65566 6.85848 5.53176Z\"\/><\/svg>\n<\/a><\/li><li><a href=\"https:\/\/docs.olery.com\/?docs=email_notifications\"><span>Personal Settings &#8211; Email Notifications<\/span> <svg class=\"doc-list-arrow\" width=\"8\" height=\"12\" viewBox=\"0 0 8 12\" fill=\"#15063F\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M6.85848 5.53176L1.51833 0.191706C1.39482 0.068097 1.22994 0 1.05414 0C0.878334 0 0.713458 0.068097 0.589947 0.191706L0.196681 0.584873C-0.059219 0.841066 -0.059219 1.25745 0.196681 1.51326L4.68094 5.99751L0.191706 10.4867C0.0681946 10.6104 0 10.7751 0 10.9508C0 11.1267 0.0681946 11.2915 0.191706 11.4152L0.584971 11.8083C0.70858 11.9319 0.873359 12 1.04916 12C1.22497 12 1.38984 11.9319 1.51335 11.8083L6.85848 6.46336C6.98229 6.33936 7.05028 6.1738 7.04989 5.9978C7.05028 5.82112 6.98229 5.65566 6.85848 5.53176Z\"\/><\/svg>\n<\/a><\/li><\/ul>\n<\/div>\t<\/div>\n<\/article>\n\t<\/div>\n\t\t<div class=\"clearfix\"><\/div>\n\t<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group is-content-justification-center is-nowrap is-layout-flex wp-container-core-group-is-layout-23441af8 wp-block-group-is-layout-flex\">\n<div class=\"wp-block-columns wp-container-content-9cfa9a5a is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column has-global-padding is-layout-constrained wp-container-core-column-is-layout-0a46aeff wp-block-column-is-layout-constrained\" style=\"flex-basis:100%\"><div\n\tclass=\"betterdocs-faq-wrapper layout-modern icon-after betterdocs-faq-layout-1 betterdocs-faq-yzpttux betterdocs-shortcode\">\n\t<h2 class=\"betterdocs-faq-layout-1 betterdocs-faq-yzpttux betterdocs-faq-section-title\">\n\t\tFrequently Asked Questions\t<\/h2>\n\n\t<div class=\"betterdocs-faq-inner-wrapper\">\n\t\t<div class=\"betterdocs-faq-title\">\n\t<h2>Frequently asked questions<\/h2>\n<\/div>\n<ul class=\"betterdocs-faq-list\"><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<span class=\"betterdocs-faq-post-name\">\n\t\tHow can I contact your Support?\t<\/span>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<ul>\n<li style=\"margin-left:36pt\"><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\">You can send us a message on the website via the chat or you can send us a message to <\/span><a href=\"mailto:support@olery.com\" target=\"_self\" rel=\"noopener\"><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\"><ins>support@olery.com<\/ins><\/span><\/a><\/li>\n<\/ul>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<span class=\"betterdocs-faq-post-name\">\n\t\tIn which language is the Dashboard?\t<\/span>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<ul>\n<li style=\"margin-left:36pt\"><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\">Our Dashboard can be used in 11 languages; such as English, Dutch, French, Catalan, Italian, Finnish, Swedish, German, Norwegian, Portuguese and Spanish, <\/span><\/li>\n<\/ul>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<span class=\"betterdocs-faq-post-name\">\n\t\tHow do I know that the reviews are from real customers?\t<\/span>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<ul>\n<li style=\"margin-left:36pt\"><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\">We only collect poststay data from reliable sources like Booking.com and TripAdvisor. <\/span><\/li>\n<\/ul>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<span class=\"betterdocs-faq-post-name\">\n\t\tHow to add users?\t<\/span>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<ul>\n<li style=\"margin-left:36pt\"><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\">Users are added by Contacting Support at <\/span><a href=\"mailto:support@olery.com\" target=\"_self\" rel=\"noopener\"><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\"><ins>support@olery.com<\/ins><\/span><\/a><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\"> or via the User Management Section within the Reputation Management Dashboard.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<span class=\"betterdocs-faq-post-name\">\n\t\tWhat if my properties are not in your system?\t<\/span>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\">We can add new properties and connect them to sources.If you have a subscription already please contact Support Team at support@olery.com<\/span><\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<span class=\"betterdocs-faq-post-name\">\n\t\tWhat can I do if the existing connection is incorrect?\t<\/span>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<ul>\n<li style=\"margin-left:36pt\"><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\">You can contact our Support Team at <\/span><a href=\"mailto:support@olery.com\" target=\"_self\" rel=\"noopener\"><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\"><ins>support@olery.com<\/ins><\/span><\/a><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\"> and report the faulty connection.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<span class=\"betterdocs-faq-post-name\">\n\t\tHow can I add new connections?\t<\/span>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<ul>\n<li style=\"margin-left:36pt\"><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\">You can send the connections to our Support Team at support@olery.com and we will add them in the system.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<span class=\"betterdocs-faq-post-name\">\n\t\tHow can I add connections to my properties?\t<\/span>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<ul>\n<li style=\"margin-left:36pt\"><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\">When the subscription is first set up, we perform a connection search for the properties provided by you. If you wish to add or change connections after that, you should contact our Support Team at support@olery.com<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<span class=\"betterdocs-faq-post-name\">\n\t\tHow do I add properties to my subscription?\t<\/span>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<ul>\n<li style=\"margin-left:36pt\"><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\">You can add properties by contacting our Support Team at <\/span><a href=\"mailto:support@olery.com\" target=\"_self\" rel=\"noopener\"><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\"><ins>support@olery.com<\/ins><\/span><\/a><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\"> Please also send the known connections to us at the same time.<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<span class=\"betterdocs-faq-post-name\">\n\t\tFrom which sources does Olery collect the reviews from?\t<\/span>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<ul>\n<li style=\"margin-left:36pt\"><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\">From a variety of over 50 sources from around the world including Booking.com, TripAdvisor, Google, etc<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<span class=\"betterdocs-faq-post-name\">\n\t\tWhat is a TES Rating?\t<\/span>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<ul>\n<li style=\"margin-left:36pt\"><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\">Traveller Experience Score. It is a combination of the Numerical Rating and the Sentiment Rating based on the total number of reviews. <\/span><\/li>\n<\/ul>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<span class=\"betterdocs-faq-post-name\">\n\t\tWhat is Sentiment Analysis?\t<\/span>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"rgba(91,190,190,1)\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<ul>\n<li style=\"margin-left:36pt\"><span style=\"background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif\">Sentiment Analysis extracts key data points by identifying keywords used in multiple languages to express a simple kpi, for example Entertainment Value of your region\/city\/country. You can find more information in our Sentiment Blog &#8211; https:\/\/olery.com\/technology\/sentiment-blog\/<\/span><\/li>\n<\/ul>\n<\/div>\n<\/div><\/li><\/ul><script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"How can I contact your Support?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li style=\\\"margin-left:36pt;\\\"><span style=\\\"color: rgb(0,0,0);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\">You can send us a message on the website via the chat or you can send us a message to <\\\/span><a href=\\\"mailto:support@olery.com\\\" target=\\\"_self\\\" rel=\\\"noopener\\\"><span style=\\\"color: rgb(17,85,204);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\"><ins>support@olery.com<\\\/ins><\\\/span><\\\/a><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"In which language is the Dashboard?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li style=\\\"margin-left:36pt;\\\"><span style=\\\"color: rgb(0,0,0);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\">Our Dashboard can be used in 11 languages; such as English, Dutch, French, Catalan, Italian, Finnish, Swedish, German, Norwegian, Portuguese and Spanish, <\\\/span><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"How do I know that the reviews are from real customers?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li style=\\\"margin-left:36pt;\\\"><span style=\\\"color: rgb(0,0,0);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\">We only collect poststay data from reliable sources like Booking.com and TripAdvisor. <\\\/span><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"How to add users?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li style=\\\"margin-left:36pt;\\\"><span style=\\\"color: rgb(0,0,0);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\">Users are added by Contacting Support at <\\\/span><a href=\\\"mailto:support@olery.com\\\" target=\\\"_self\\\" rel=\\\"noopener\\\"><span style=\\\"color: rgb(17,85,204);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\"><ins>support@olery.com<\\\/ins><\\\/span><\\\/a><span style=\\\"color: rgb(0,0,0);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\"> or via the User Management Section within the Reputation Management Dashboard.<\\\/span><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"What if my properties are not in your system?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span style=\\\"color: rgb(0,0,0);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\">We can add new properties and connect them to sources.If you have a subscription already please contact Support Team at support@olery.com<\\\/span><\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"What can I do if the existing connection is incorrect?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li style=\\\"margin-left:36pt;\\\"><span style=\\\"color: rgb(0,0,0);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\">You can contact our Support Team at <\\\/span><a href=\\\"mailto:support@olery.com\\\" target=\\\"_self\\\" rel=\\\"noopener\\\"><span style=\\\"color: rgb(17,85,204);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\"><ins>support@olery.com<\\\/ins><\\\/span><\\\/a><span style=\\\"color: rgb(0,0,0);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\"> and report the faulty connection.<\\\/span><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"How can I add new connections?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li style=\\\"margin-left:36pt;\\\"><span style=\\\"color: rgb(0,0,0);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\">You can send the connections to our Support Team at support@olery.com and we will add them in the system.<\\\/span><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"How can I add connections to my properties?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li style=\\\"margin-left:36pt;\\\"><span style=\\\"color: rgb(0,0,0);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\">When the subscription is first set up, we perform a connection search for the properties provided by you. If you wish to add or change connections after that, you should contact our Support Team at support@olery.com<\\\/span><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"How do I add properties to my subscription?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li style=\\\"margin-left:36pt;\\\"><span style=\\\"color: rgb(0,0,0);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\">You can add properties by contacting our Support Team at <\\\/span><a href=\\\"mailto:support@olery.com\\\" target=\\\"_self\\\" rel=\\\"noopener\\\"><span style=\\\"color: rgb(17,85,204);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\"><ins>support@olery.com<\\\/ins><\\\/span><\\\/a><span style=\\\"color: rgb(0,0,0);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\"> Please also send the known connections to us at the same time.<\\\/span><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"From which sources does Olery collect the reviews from?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li style=\\\"margin-left:36pt;\\\"><span style=\\\"color: rgb(0,0,0);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\">From a variety of over 50 sources from around the world including Booking.com, TripAdvisor, Google, etc<\\\/span><\\\/li>\\n<\\\/ul>\\n\"}},{\"@type\":\"Question\",\"name\":\"What is a TES Rating?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<ul>\\n<li style=\\\"margin-left:36pt;\\\"><span style=\\\"color: rgb(0,0,0);background-color: transparent;font-size: 11pt;font-family: Arial, sans-serif;\\\">Traveller Experience Score. 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