Documentation

Frequently Asked Questions

Frequently asked questions

  • How can I contact your Support?
    • You can send us a message on the website via the chat or you can send us a message to support@olery.com
  • In which language is the Dashboard?
    • Our Dashboard can be used in 11 languages; such as English, Dutch, French, Catalan, Italian, Finnish, Swedish, German, Norwegian, Portuguese and Spanish,
  • How do I know that the reviews are from real customers?
    • We only collect poststay data from reliable sources like Booking.com and TripAdvisor.
  • How to add users?
    • Users are added by Contacting Support at support@olery.com or via the User Management Section within the Reputation Management Dashboard.
  • What if my properties are not in your system?

    We can add new properties and connect them to sources.If you have a subscription already please contact Support Team at support@olery.com

  • What can I do if the existing connection is incorrect?
    • You can contact our Support Team at support@olery.com and report the faulty connection.
  • How can I add new connections?
    • You can send the connections to our Support Team at support@olery.com and we will add them in the system.
  • How can I add connections to my properties?
    • When the subscription is first set up, we perform a connection search for the properties provided by you. If you wish to add or change connections after that, you should contact our Support Team at support@olery.com
  • How do I add properties to my subscription?
    • You can add properties by contacting our Support Team at support@olery.com Please also send the known connections to us at the same time.
  • From which sources does Olery collect the reviews from?
    • From a variety of over 50 sources from around the world including Booking.com, TripAdvisor, Google, etc
  • What is a TES Rating?
    • Traveller Experience Score. It is a combination of the Numerical Rating and the Sentiment Rating based on the total number of reviews.
  • What is Sentiment Analysis?
    • Sentiment Analysis extracts key data points by identifying keywords used in multiple languages to express a simple kpi, for example Entertainment Value of your region/city/country. You can find more information in our Sentiment Blog – https://olery.com/technology/sentiment-blog/