The Reviews tab is the central hub for managing guest feedback across all major review platforms. It allows you to view, filter, analyze, and respond to individual reviews in real time—making it one of the most frequently used pages in the Olery Reputation Management Dashboard. With powerful filtering options and integration with major platforms like Google, Facebook, and TripAdvisor, this page supports a professional, responsive approach to online reputation management.
Getting Started: Connect Review Response Accounts #
To respond to reviews directly from the dashboard:
- Click the three dots (•••) in the top-right corner.
- Select “Connect your account to reply to reviews.”
- Grant access to your Google and Facebook accounts.
✅ Once connected, you can reply directly to those reviews without leaving the dashboard.
🌐 For TripAdvisor, responses open in a new browser tab. You can save login details for future sessions.
Filter Options #
Use up to 10 flexible filters to drill down to the reviews that matter most:
- Date Range – Default is the last 6 months; customize using the calendar.
- Group / Property – Select a specific property or group based on your access level.
- Nationality – View reviews from guests of specific countries (e.g., French, German).
- Language – Filter reviews written in a specific language.
- Rating – Filter by star rating.
⚠️ Tip: Prioritize responses to reviews rated 7.5 or below, especially under 6.7. - Source – Focus on or exclude specific platforms like Booking.com, Google, Expedia, etc.
- Mentioned Topics – See reviews that reference specific sentiment-analyzed keywords (e.g., breakfast, cleanliness).
- Sentiment – Filter reviews by sentiment type: Positive, Neutral, or Negative.
- Response Status – Show reviews with or without a management response.
- Travel Composition – Filter by guest type, such as couples, families, or solo travelers.
Review Details & Actions #
Reviews are collected every 12 hours and displayed from newest to oldest. Each review includes:
- Overall Numerical Rating
- Review Title and Written Content (if available)
- Review Date and Source
- Reviewer Profile Info (e.g., name, country, travel composition)
- Language of the review
- Sentiment Tags (with color-coded mentions: Green = Positive, Red = Negative, Grey = Neutral)
- Numerical Sub-Ratings, if provided (e.g., service, cleanliness)
You have several interactive options for managing each review:
- Reply – Respond to reviews from Google and Facebook directly; external redirect for others like Expedia.
- Translate – Instantly translate reviews using Google Translate to match your dashboard’s default language.
- Add Note – Leave internal notes for team collaboration. Notes trigger email alerts (if enabled), useful for flagging, praising staff, or sharing feedback insights.
Best Practices #
- Check reviews daily (or weekly at a minimum).
- Prioritize responding to negative or neutral reviews to show attentiveness.
- Engage with positive reviews to strengthen guest relationships.
- Use Mentioned Topics to track sentiment trends over time.
- Leverage Notes to collaborate with team members and follow up internally.
Conclusion #
The Reviews tab is an essential tool for:
- Monitoring guest feedback in detail
- Filtering reviews with precision
- Responding directly and professionally
- Collaborating with your team
- Tracking sentiment insights and topics over time
Using this page regularly ensures no feedback is missed and that you maintain a consistent, guest-focused online presence across all channels.