The Dashboard, located under the Daily Operations tab, serves as your command center for daily and weekly insights into your property’s online reputation. It provides real-time data snapshots, helping you monitor recent reviews, track key trends, analyze sentiment, and take action based on AI-driven insights.
Date Range & Property Selection #
You can view data for:
- Custom or predefined date ranges — No limit on historical data.
- Individual properties or Groups — View data per property or across a group, depending on your access rights.
Example: If you select January–April 2023, the previous period shown for comparison will be January–April 2022.
Key Dashboard Features #
Recent Reviews #
- Displays the number of new reviews received in the past 24 hours or since your last login.
- Organized by source (e.g., Booking.com, Google, TripAdvisor).
- Click any review group to jump directly to the Reviews tab for viewing or responding.
Unanswered Reviews #
- Shows reviews from the past 30 days that have not yet received a response.
- Helps monitor response activity and improve guest engagement.
Review Mentions (Sentiment Insights) #
- Highlights the most mentioned topics extracted via sentiment analysis from guest reviews.
- Tracks keyword frequency over the last 30 days by sentiment rating.
- Examples include: Breakfast, Room, Personnel, Surroundings.
- Click a keyword to view related review excerpts.
OTA Rankings #
- Displays your current ranking and rating on OTAs such as Booking.com and TripAdvisor.
- Rankings are shown per source and region.
- Example: Rank #3 of 99 on TripAdvisor, Rating 4.5/5
- Higher ranks increase your property’s visibility on booking platforms.
Review Analytics and Trends #
Review Overview Charts #
- Visual month-by-month breakdown of:
- Total reviews
- Numerical ratings
- Sentiment ratings
- Traveler Experience Score (TES)
- Total reviews
- Enables tracking of consistency and performance over time.
Year-on-Year Comparison #
- Compare current metrics to the same period from the previous year:
- Review volume
- Numerical score
- Sentiment score
- TES
- Review volume
- Example: Review volume down 8.7%; sentiment rating steady (–0.2%)
Sub-Ratings Comparison #
- Compare KPI-specific scores (e.g., Cleanliness, Service, Food & Beverage) across:
- Numerical rating
- Sentiment score
- TES
- Numerical rating
- Helps you identify strengths and areas for improvement.
Trend Tracker & AI Advisor #
Trend Tracker #
- Monitors emerging patterns and KPIs using AI-powered analysis.
- Tracks real-time sentiment shifts, guest profiles, and property mentions.
- Examples:
- Families → Increase in reviews
- Location → Positive sentiment trending upward
- Neutral Sentiment → Decreasing, indicating better experiences
- Families → Increase in reviews
AI Advisor #
- Click any trend to access AI-generated recommendations:
- Sustain positive trends
- Reverse negative patterns
- Sustain positive trends
- Advice is customized by property and includes 5 actionable suggestions.
- Example suggestions:
- Boost review response rates
- Promote high-rated amenities
- Improve service in lower-scoring areas
- Boost review response rates
Table Overview – Analytical Summary #
Each data point is presented in a three-column format:
- Headline Summary – The KPI and its context (e.g., cleanliness sentiment score).
- Trend Indicator – Direction and % change (green for positive, red for negative).
- Tailored Advice – Button to get custom insights from the AI Advisor.
All data is derived from sentiment ratings, numerical scores, and review volumes, analyzed through the Olery AI engine for actionable intelligence.
Conclusion #
The Dashboard provides a live, interactive view of your property’s reputation, combining review activity, guest sentiment, and OTA performance. With smart filters, real-time updates, and AI guidance, it empowers you to:
- Stay on top of reviews
- Track meaningful trends
- Benchmark performance
- Take action to improve guest satisfaction and visibility