The Operational KPIs page provides a high-level overview of your property’s or group of properties’ performance, with a focus on online reputation metrics. As the landing page of the Olery Reputation Management Dashboard, it enables users to monitor key performance indicators (KPIs) across selected properties and benchmark them against competitors. For groups, competitor data is aggregated from the properties within the selected group.
This dashboard is designed to support quick performance assessments and help identify areas that may require attention.
Time Periods #
The data is presented across three fixed historical periods:
- Previous Month
- Previous Quarter
- Previous Year
Example: If accessed in May 2023, data shown will refer to April (Month), Q1 (Quarter), and 2022 (Year).
Filter Options #
You can tailor your view using the following filters:
- Groups – View aggregated data for groups of properties you have access to.
- Properties – Focus on individual properties you are authorized to view.
- Ratings Type – Choose from:
- Numerical Review Scores – Average numerical scores from guest reviews.
- Sentiment Rating – AI-based analysis of emotional tone in reviews.
- TES (Traveler Experience Score) – A hybrid score combining sentiment and numerical ratings.
- Numerical Review Scores – Average numerical scores from guest reviews.
Available Ratings Categories #
You can select which review categories to display:
- Overall
- Food & Beverages
- Cleanliness
- Service
- Facilities
- Value
- Location
This flexibility allows you to focus on areas most relevant to your property’s strategy or guest experience goals.
Available Sentiment-Based Scores #
These are additional scores derived from AI sentiment analysis. Users can choose which ones to display:
- Sustainable Travel Rating
- Sanitary Safety Rating
- Pandemic Precautions
(Note: More score types may be added over time.)
Top Review Segments #
Understand your guest demographics and feedback sources with breakdowns of:
- Top Nationalities (e.g., German guests)
- Top Travel Compositions (e.g., couples, families)
- Top Sources (e.g., Booking.com, TripAdvisor, Google)
This segmentation helps you identify key markets, tailor guest engagement strategies, and prioritize feedback channels.
Additional Functionalities #
- Language Selection – Switch the dashboard language via a dropdown menu.
- Login/Logout & Settings – Manage user credentials and personalize your dashboard experience.
Conclusion #
The Operational KPIs page offers a streamlined and customizable view of your property’s reputation performance. With flexible filters, segmentation tools, and intuitive visuals, it empowers you to make data-driven decisions and optimize guest satisfaction.